Returns & Refunds
We want you to shop with confidence. If something isn’t right with your order, we’ll do our best to help.
Return Window
Return requests must be raised within 5 days from the date of delivery.
Eligible Return Reasons
Returns are accepted if:
- You received a damaged product.
- You received the wrong product.
- The product has a manufacturing defect.
- Any other genuine issue with your order.
Non-Returnable Products
Returns are generally not accepted for the following categories unless the product is damaged, defective or incorrect:
- Innerwear
- Intimate Products
- Personal Care Products
- Products specifically marked as Non-Returnable on the product page
Return Conditions
To be eligible for a return, the product must be:
- Unused and unwashed
- In its original packaging
- With all tags, labels, accessories and invoice intact
Returns may be rejected if these conditions are not met.
Return Shipping
Approved returns must be handed over only to the courier partner arranged by BeJugadu. Please do not self-ship products unless instructed by our support team.
Return Charges
Return charges may vary depending on the product, category, weight, dimensions and delivery location. Any applicable charges will be communicated during the return approval process.
Refunds
Once the returned product is received and inspected, we’ll notify you regarding the approval or rejection of your refund.
If approved:
- Refunds are generally processed within 7–10 business days.
- Refunds will be credited to the original payment method or another suitable method, depending on the payment mode.
Shipping charges, payment gateway charges or applicable return charges may be deducted wherever applicable.
Need Help?
For return or refund assistance, please contact us:
📧 care@bejugadu.com