How can I place an order?

Simply browse our products, select the product you want, add it to your cart and proceed to checkout. Enter your delivery details, choose your preferred payment method and place your order.

What payment methods do you accept?

We accept online payments through our secure payment gateway, including available UPI, credit card, debit card, net banking and other supported payment methods. Cash on Delivery (COD) is also available on eligible products and locations.

Is Cash on Delivery available?

Yes. Cash on Delivery is available on eligible products and serviceable pin codes. Availability will be shown during the checkout process.

Is online payment safe?

Yes. Online payments are securely processed through Razorpay. BeJugadu does not store your complete debit card, credit card or banking credentials on its servers.

Can I place an order without creating an account?

If guest checkout is enabled for the product, you can place an order without creating an account. You will need to provide the required contact and delivery information to complete your order.

Do you deliver across India?

Yes. BeJugadu delivers products across India through our logistics and courier partners, subject to serviceability of the delivery location.

How long will my order take to arrive?

Most orders are delivered within approximately 4-8 business days from the date of dispatch. Delivery timelines may vary depending on your location and courier serviceability.

When will my order be dispatched?

Most orders are processed and dispatched on the same day or the next business day after successful order confirmation.

Dispatch timelines may occasionally vary due to supplier processing, weekends, public holidays, high order volumes or unforeseen circumstances.

How much does shipping cost?

Shipping charges vary depending on the product. Any applicable shipping charges will be displayed on the product page and/or during checkout before you place your order.

How can I track my order?

Once your order has been dispatched, tracking information will be shared with you through Email or WhatsApp, wherever available.

Why is my order taking longer than expected?

Delivery timelines are estimates and are not guaranteed. Delays can occur because of courier serviceability, weather conditions, public holidays, transportation disruptions, government restrictions or other circumstances beyond our reasonable control.

Will the courier make more than one delivery attempt?

Courier partners may make multiple delivery attempts. Please make sure that your phone number and delivery address are accurate and that someone is available to receive the shipment.

What if I entered the wrong address or phone number?

Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses, phone numbers or recipient details may result in delivery delays, failed delivery or additional charges.

Do you deliver to remote areas?

We deliver to serviceable locations across India. Orders to remote or non-serviceable areas may require additional delivery time. In some cases, an order may need to be cancelled if delivery is not possible.

Can I cancel my order?

Orders can be cancelled before they are shipped. Please contact our support team as soon as possible if you want to request a cancellation.

Can I cancel my order after it has been dispatched?

Once an order has been dispatched, cancellation may not be possible. If the product is eligible for return, you may request a return after delivery according to our Returns & Refunds Policy.

When will I receive my refund after cancellation?

If a prepaid order is successfully cancelled and a refund is approved, the refund will generally be processed within 7–10 business days.

What is your return window?

Return requests must be raised within 5 days from the date of delivery.

What products are eligible for return?

Returns may be accepted for products that are damaged, defective, incorrect or for other eligible return reasons, subject to the applicable product return policy.

Which products cannot be returned?

For hygiene, safety and quality reasons, returns are generally not accepted for:

• Innerwear products
• Intimate products
• Personal care products
• Products specifically marked as non-returnable on the product page

These products may still be eligible for return if they are received damaged, defective or incorrect.

What condition should a returned product be in?

Returned products must generally be unused and unwashed and should be returned in their original packaging with all tags, labels, accessories and invoices intact.

A return may be rejected if the product does not meet the required return conditions.

Who arranges the return pickup?

Approved returns must be handed over to the logistics partner arranged by BeJugadu. Please do not self-ship a return unless our support team specifically instructs you to do so.

Are there any return charges?

Applicable return charges may vary depending on the product, category, size, weight and delivery location. Any applicable charges will be communicated during the return approval process.

How long does a refund take?

Once the returned product is received and inspected, the return will be reviewed. If the refund is approved, it will generally be processed within 7–10 business days.

Where will my refund be credited?

Approved refunds may be processed through the original payment method or another appropriate payment method, depending on the circumstances and payment mode.

Can shipping or other charges be deducted from my refund?

Applicable shipping charges, platform fees, payment gateway charges or return charges may be deducted or charged wherever applicable.

What should I do if I receive a damaged product?

Please contact us as soon as possible after delivery. We recommend keeping the product, original packaging, labels and all accessories until the issue has been reviewed.

What if I received a different product from what I ordered?

Please contact our support team with your order number and details of the product received. We will review the issue and guide you through the applicable return or replacement process.

What information should I provide for a return request?

Please provide your order number, details of the issue and any relevant photos or information requested by our support team.

Are all products available for Cash on Delivery?

No. COD availability may vary depending on the product and delivery location. The available payment options will be shown during checkout.

Can the product I receive look slightly different from the image?

Product images are provided to represent the product as accurately as possible. Minor variations in colour, appearance, packaging or presentation may occur.

Why can a product become unavailable after I see it on the website?

Product availability can change based on supplier inventory and stock levels. In rare cases, an order may need to be cancelled if the product becomes unavailable.