Returns & Refunds

Return Window

Return requests must be raised within 5 days from the date of delivery.

Eligible Return Reasons

Returns may be accepted in the following situations:

• You received a damaged product.
• You received a product different from what you ordered.
• The product has a manufacturing defect.
• Other eligible return reasons, subject to the applicable product policy.

Non-Returnable Products

For hygiene, safety and quality reasons, returns are generally not accepted for the following categories unless the product is received damaged, defective or incorrect:

• Innerwear Products
• Intimate Products
• Personal Care Products
• Products specifically marked as Non-Returnable on the product page

Return Conditions

To be eligible for a return, the product must generally be:

• Unused and unwashed
• In its original packaging
• With all tags and labels intact
• With all accessories and the invoice intact

Returns may be rejected if the returned product does not meet the applicable return conditions.

How to Request a Return

To request a return, please contact our support team within the applicable return window and provide your Order ID along with details of the issue.

Our team will review your request and guide you through the next steps.

Return Shipping

Approved returns must be handed over only to the logistics partner arranged by BeJugadu.

Please do not self-ship a product unless our support team specifically instructs you to do so.

Return Charges

Applicable return charges may vary depending on the product, category, size, weight, dimensions and delivery location.

Any applicable return charges will be communicated during the return approval process.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

• Refunds are generally processed within 7–10 business days.
• Refunds will be credited to the original payment method or another suitable method, depending on the payment mode.

Applicable shipping charges, payment gateway charges or return charges may be deducted or charged wherever applicable.